Frequently asked questions

Browse the shop, choose your size and colour, add items to your cart and check out. You can order as a guest or sign in to your account to save your details. You can also send us your order on WhatsApp if you prefer.

We currently accept pay on delivery in selected zones. The options available to you are shown at checkout.

Yes. Card payments are handled on secure hosted checkout pages run by Shopify or Payhip. We never see or store your full card details.

At checkout you receive the M-Pesa payment instructions. Once you pay, our system verifies the transaction on the server before your order is confirmed for dispatch. Please pay the exact amount and keep your confirmation message.

Pay on delivery is available in selected delivery zones. You pay the courier in cash or by M-Pesa when the parcel arrives. If it is available for your address, you will see it as an option at checkout.

Yes. After ordering you receive a confirmation with your order number by email, SMS or WhatsApp. Keep it handy for tracking and any questions.

Contact us as soon as possible with your order number. We can usually change or cancel an order before it is dispatched. Once it has been dispatched, our returns and exchanges policy applies.

Yes. All prices on the site are in Kenyan Shillings (KES). Delivery fees are shown separately at checkout.

We deliver across Kenya through courier partners. Delivery fees and estimated times depend on the delivery zone your address falls into, which is set by the store and shown at checkout.

Each delivery zone has an estimated number of days, counted from dispatch. These are estimates based on the courier's usual performance, not guarantees. Weather, holidays and peak periods can cause delays, and we will keep you updated.

The fee depends on your zone and is shown before you pay. See the delivery zones table on this page or on the delivery information page for the current fees.

Yes. Choose store pickup at checkout and collect for free from Golden Century 2, Nairobi once we notify you that it is ready. Bring your order number.

Use the track order page with your order number and the phone number or email on the order. If your courier provides a tracking reference, we share it when your order is dispatched.

Couriers call before delivery, so please make sure your phone number is correct and reachable. If a delivery cannot be completed the courier will try again or return the parcel to us, and we will contact you to arrange next steps.

Each product page lists the sizes available. Use the general size guide on this page as a starting point, and compare your own measurements with a garment you already own and like the fit of. Measurements are approximate and fits vary by style.

For relaxed styles such as t-shirts, hoodies and sweaters, go up a size for a looser fit or down for a closer fit. For fitted pieces such as shirts, dresses and trousers, we generally suggest the larger size, since taking a garment in is easier than letting it out. If in doubt, contact us with your measurements and we will advise.

Chest: measure around the fullest part of your chest with the tape level. Waist: measure around your natural waistline, usually just above the belly button. Hips: measure around the fullest part of your hips. Keep the tape snug but not tight.

Kids' clothing is labelled by age range. Children grow at different rates, so if your child is tall for their age, consider going up a range. Height guidance is included in the kids' size table on this page.

Yes. You are welcome to visit our Nairobi store, try pieces on and either buy there or have them delivered later.

Yes, within the return window set out in our returns and exchanges policy, as long as the item is unworn, unwashed and has its tags attached. Some hygiene items are excluded unless faulty.

Contact us with your order number and the size you need. Exchanges are subject to stock. You can exchange in store immediately, or send the item back and we will dispatch the replacement once it has been received and inspected.

Contact us as soon as possible with your order number and photos. We will arrange a replacement or a full refund including delivery fees, and we cover the cost of returning faulty or incorrect items.

Refunds go back to your original payment method: M-Pesa, card via the same provider, or the method agreed for pay on delivery orders. Processing times are explained in our refund policy.

Yes. We supply boutiques, resellers, schools, teams, events and companies across Kenya with bulk apparel at volume pricing.

Send an enquiry through the wholesale page with your business details and the products and quantities you need. We will respond with a quote and, if appropriate, open a wholesale account for you.

Minimums depend on the product and are confirmed on your quote. Our wholesale terms explain how minimums, deposits and lead times work.

Wholesale orders can be paid by M-Pesa, or by bank transfer once your account has been approved. Deposit and balance arrangements are set out on your pro forma invoice.

Yes. Bulk orders can be collected from our Nairobi store or delivered anywhere in Kenya by courier or transporter. Delivery costs for bulk consignments are quoted per order.

No. You can check out as a guest. An account lets you save your details, view order history, keep a wishlist and take part in the referral programme.

The wishlist lets you save items you are interested in so you can find them again later. Saving an item does not reserve stock or hold its price.

The referral programme is not currently active. When it is, you will be able to share a personal link from your account and earn rewards when friends place qualifying orders.

Affiliates earn a commission on tracked sales made through their affiliate link. Commission is confirmed once an order is paid and past the return window, and payouts are made when your balance reaches the minimum shown in your affiliate dashboard.

Every newsletter includes an unsubscribe link. You can also contact us and we will remove you. Unsubscribing does not stop order confirmations or delivery updates.

We handle personal data in line with the Kenya Data Protection Act, 2019. Our privacy policy explains what we collect, why, and your rights.

Our store is at Golden Century 2, Othaya Road, Nairobi. Directions, opening hours and a map are on the store page.

Monday: 09:00 to 18:00. Tuesday: 09:00 to 18:00. Wednesday: 09:00 to 18:00. Thursday: 09:00 to 18:00. Friday: 09:00 to 18:00. Saturday: 09:00 to 17:00. Sunday: Closed

Most of our range is available both online and in store, but stock moves quickly. If you are travelling for a specific item, contact us first and we will check it is in stock.

Yes. Bring the item and your order number during opening hours and we will process the return or exchange on the spot, subject to our returns policy.

Email us, call or WhatsApp the number on our contact page, or use the contact form on the website.