Delivery
Delivery information
We deliver across Kenya through trusted couriers and offer free pickup from our Nairobi store. Here is how it works, what it costs and what to expect.
How it works
From checkout to your door.
- Step 1
Order
Choose your items and check out online or by WhatsApp. Pick delivery or store pickup and your preferred payment method.
- Step 2
Confirmation
We verify your payment (or confirm your pay on delivery order with you) and send your order number by email, SMS or WhatsApp.
- Step 3
Dispatch
Your order is packed and handed to our courier partner for your zone. We let you know when it leaves us.
- Step 4
Tracking and delivery
Follow progress on the track order page. The courier calls before delivery, so keep your phone close.
Zones & fees
Delivery zones and fees.
Fees and estimated days are set by the store per zone and shown at checkout before you pay. Estimated days count from dispatch.
| Zone | Counties | Method | Fee | Estimated days |
|---|---|---|---|---|
| Store pickup | Store pickup | Free | 0 days | |
| Nairobi delivery | Nairobi | Home delivery | KSh 300 | 1 day |
| Nairobi metro (Kiambu, Kajiado, Machakos) | Kiambu, Kajiado, Machakos | Courier | KSh 450 | 2 days |
| Rest of Kenya (courier) | All other counties | Courier | KSh 600 | 3 days |
Unusually large or heavy orders may need a custom delivery quote. We will contact you before dispatch if that applies.
Store pickup
Collect in Nairobi, free.
Choose store pickup at checkout and we will tell you when your order is ready to collect from Golden Century 2, Othaya Road, Nairobi. Bring your order number. We are open 6 days a week.
- No delivery fee.
- Try your items on in store and swap sizes on the spot, subject to stock.
- Pay online first, or pay in store when you collect if that option is shown at checkout.
Order tracking
Know where your order is.
Enter your order number and the phone number or email you used at checkout to see your order status, from confirmation through to delivery. If your courier provides a tracking reference, we share it when the order is dispatched.
Signed in? Every order is also listed in your account.
Track an orderWholesale deliveries
Bulk orders, delivered or collected.
Wholesale and bulk orders can be collected from our store or delivered anywhere in Kenya by courier or transporter. Delivery for multi-carton consignments is quoted per order based on volume, weight and destination, and lead times are confirmed on your quote.
Delivery FAQs
Common delivery questions.
When does the delivery estimate start?
From dispatch, not from the moment you place the order. Processing time before dispatch depends on payment confirmation and stock.
Can I choose a delivery date or time?
Not at the moment. Couriers deliver during working hours and call ahead. If you have access restrictions, add a note at checkout and we will pass it on.
What if my address is not in any zone?
Zones with an asterisk cover all remaining counties. If checkout cannot find a fee for your address, contact us and we will quote delivery manually.
Do you deliver outside Kenya?
Not currently. You can order from abroad for delivery to a recipient in Kenya.
What happens if my parcel is delayed?
Check the track order page first. If the estimate has passed, contact us with your order number and we will follow up with the courier.
Who do I contact about a missing or damaged parcel?
Contact us as soon as possible with your order number and photos. We will investigate with the courier and arrange a replacement or refund under our returns and refund policies.
Need to return something? See our returns and exchanges and refund policies, or contact us.